Claim Services and Customer Service

Complaints and Customer Service
Santander Alternative Investments, SGIIC, S.A.U. ("SAI") provides its clients with dedicated channels for the submission and handling of complaints relating to the products and services offered by the entity.

Complaints and Customer Service Department
Clients may submit complaints through the following channels:

Postal address
Complaints and Customer Service Department
P.O. Box 35.250
28080 Madrid
Spain

E-mail
santander_reclamaciones@gruposantander.es

Fax
+34 91 759 48 36

Complaints will be handled in accordance with the Santander Group Customer Protection Regulation.

Customer Ombudsman
Clients may also address their complaints to the Santander Group Customer Ombudsman, an independent body responsible for resolving complaints in accordance with its Regulations.

Postal address
Customer Ombudsman Office
P.O. Box 14019
28080 Madrid
Spain

Fax
+34 91 429 23 19

Complaints before the Spanish National Securities Market Commission (CNMV)
Once a complaint has been submitted to the Complaints and Customer Service Department or to the Customer Ombudsman, if the response received is not satisfactory or if the legally established period has elapsed without a response being provided, clients may refer their complaint to the Spanish National Securities Market Commission (Comisión Nacional del Mercado de Valores – CNMV).

Investor Assistance Office
Comisión Nacional del Mercado de Valores (CNMV)
C/ Edison, 4
28006 Madrid
Spain

www.cnmv.es

Before submitting a complaint to the CNMV, clients must be able to demonstrate that they have previously submitted the complaint to the Complaints and Customer Service Department or to the Customer Ombudsman.